Community > General chatter
Buying stuff from Japan and having it work right
Cael K.:
Not... exactly.
I had two orders which arrived to them on 1 and 2 March, when they were in the process of moving - literally, no more than a few hours after I made my order, they sent an e-mail to everyone about their change of address. My packages ended up arriving at their old address, but they said it'd be okay. And they did get to me.
Granted, they sat around for four days or so before they got processed, and they were late getting out the e-mails to say they'd shipped. I'm betting they had to mess with their computers a bit, since when I finally got the two e-mails that said they shipped, they came within a few minutes of each other. That seems to me like they changed some settings and ran everything they had in the queue through at once.
I'm betting this was just a transitional hiccup, which was made more complicated by the fact that my packages arrived at their old address. They still own that building, though... at least, they said they did when I e-mailed them and asked if things would be okay. I haven't ordered anything since, as I don't have much of a need to right now.
About forwarding the order confirmation, I e-mailed them about that too, and they said it was still necessary. Not sure if it really, really is, or if they just told me that because it makes things easier on them. That was in February, though... you could e-mail them yourself and find out, I'm sure. From memory, their customer service mail... began with info_en I think? Somehow, I remember having to dig through my e-mail to figure out how to contact them.
If you end up ordering something, I'd be curious about how it went though.
Daverost:
They sent me a confirmation email this morning that they had received it, so I guess you don't need to forward the email anymore.
I'm having trouble getting the payment to process, though... Just my luck.
Wait for me, Yayoi! I'm coming D:
EDIT: I finally got it to go through. Credit card payments kept timing out, so I tried PayPal. It wouldn't redirect me through PC, but I got it to work on my phone. No idea what's up with JShoppers this morning. Oh well. Got G4U Vol. 5 on the way :3
Cael K.:
So, just wondering. Has anybody here used Celga in the past couple of months, and if so, what has been your experience with them? I've had a couple of bad runs, and I just want to know if that sort of stuff is consistent now.
EDIT: No one? Okay... well, might as well say what happened.
(a) Got the release date on a limited edition order wrong, and didn't end up getting it on release.
(b) When informed that release date was wrong, they didn't do anything even when supplied with evidence of both the date and an unboxing article.
(c) Also charged for domestic shipping when it was supposed to be free.
(d) Missed an e-mail from me and didn't order something I requested, which meant missing out on a limited store special.
Eventually, I got these cleared up, and got a refund for everything. For the first limited edition though, I had to ask for the owner (Hyla) by name and back up my situation pretty good. So much pain, though.
If you're bored you can read the full spiel on my blog. It's pretty long, though... I had a lot to get off my chest.
http://d.hatena.ne.jp/caelk/20140119/1390107647
Virgofall:
Anyone familiar with Nin-Nin Game, by any chance? Wanted to know if anyone knew anything about their service quality, or has had experience with them, before I attempted ordering from them.
Daverost:
Where would one shop for magazines without the need for a forwarder? (Or with, if that's the only option.)
I may or may not be interested in this.
http://rana0909.jp/
But I've never bought any of these kinds of software-inclusive magazines before. I'm guessing Amazon is out without a forwarder because of their software policies.
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